Accenture 2015 North America Consumer Digital Banking Survey

A recent survey from Accenture shows that customers want advice-driven banking, including 54% of customers interested in banks locating discounts. 

 

"Most consumers (79%) define their banking relationship as transactional — a perception that has grown by 8% in just one year (See Figure 2). This trend is bad news for banks. It reflects a fundamental problem for the industry. When customers think about what the bank offers, most think about commodity banking products and services rather than unique value for their broader financial lives." 

 

 

Learn more findings from this survey at Accenture.com, including